Sector
Customer Service Agents

Gender
Female

Date of Birth
14-10-1992

Visa Type
Employment Visa without NOC

Visa Expiry Date
03-03-2022

Sponsor Visa Expiry Date
03-03-2022

Languages
English, Swahili

Skills
Phone etiquette Skills , clear communication Skills, Problem solving Skills , Attentive Listening , Computer Ms. Microsoft Office Skills , Active Listening Skills, Proofreading, Phone operation

Work Experience
Call Center Agent/ Customer Service Representative - Tritech Liquidity Software Solutions December 2019 - To Date Handling inquiries, sorting and distributing emails ? Handle customer complaints, ? Provide appropriate solutions and alternatives ? Provide customers with correct and accurate information ? Keep customer interaction records ? Respond to all customer queries on email and all social platforms i.e. Facebook, Instagram, Twitter, Live Chat, WhatsApp & Skype ? Conduct outbound calls with potential clients ? Provide customers with accurate information on company products and services ? Receive incoming calls Front Office – Call Center Agent – Multichoice (DSTV) Kenya January 2018 - September 2019 Having joined the team, I have assisted in establishing a strong team by; ? Proper answering of calls and availing information to relevant parties with etiquette. ? Manage incoming and outgoing calls Call Center Agent – Multichoice (DSTV) Kenya January 2018 - September 2019 ? Proper answering of calls and availing information to relevant parties with etiquette. ? Manage incoming and outgoing calls Hubspot/Tidio/Live Chats PROFESSIONAL ? Inbound & Outbound Calling E c ? Handle customer complaints, provide appropriate solutions and alternatives ? Keep record of customer interaction Meet company targets ? Writing and responding to emails ? Address customers Queries ? Update customer Information and add new customers oon thecompany’s CRM ? Handling inquiries, sorting and distributing emails ? Making Follow up calls on customers ? Preparing and Sending Invoice/Quotation/PfI to customer ? Upgrade and downgrade accounts Through Cross-training for a Receptionist position I managed to ? Ensuring a clean and hygienic work place is maintained. ? Answering and forwarding phone calls ? Greeting and welcoming customers ? Screening phone calls ? Check staff availability to book and Schedule for meetings Call Center Agent - Star Times Media - Kenya December 2015- December 2017 ? Managing large amounts of incoming and outgoing calls ? Resolve customer complaints via phone ? Upgrade or downgrade accounts. ? Verify account information. ? Take payment information and carrying out payment reversals ? Escalate and identify priority issues to the relevant department ? Follow communication procedures, guidelines and policies ? Identifying Customers ’needs to achieve customer satisfaction ? Provide customers with correct and accurate information ? Keep customer interaction records ? Provide Technical procedures to solve customer complains